At CruiseLineTrips.com, we understand that travel plans can sometimes change unexpectedly. Our goal is to make the cancellation and refund process as transparent and straightforward as possible while adhering to the policies set forth by our partnered cruise lines. As a booking intermediary, CruiseLineTrips.com is bound by the cancellation terms and conditions of the cruise operator selected by the customer.
Each cruise line has its own specific cancellation schedule and fee structure, which typically depends on the length of the cruise, the departure date, and the time at which the cancellation is requested. It is important for travelers to carefully review the cruise line’s individual cancellation policy before finalizing a booking. In general, cancellations made well in advance of the departure date may qualify for a full or partial refund, while cancellations made closer to the sailing date may incur higher penalties or be entirely non-refundable.
To initiate a cancellation, customers must contact CruiseLineTrips.com directly through our customer service team via phone or email. Written confirmation of the cancellation will be required, and the effective date of cancellation will be the date we receive your written request. Please note that any applicable cruise line cancellation fees will be deducted from your refund, and CruiseLineTrips.com may charge a separate administrative fee for processing the cancellation.
Refunds, when applicable, will be processed to the original form of payment used at the time of booking. The timeframe for receiving your refund may vary depending on the cruise line's processing time, which can range from several days to a few weeks. CruiseLineTrips.com is not responsible for delays in refund processing caused by the cruise operator or credit card issuer.
Certain promotional fares, last-minute bookings, and non-refundable deposits may not be eligible for a refund. Optional services such as travel insurance, excursions, pre- or post-cruise hotel packages, and other add-ons may have separate cancellation terms. Travel insurance, if purchased, is strongly recommended as it can offer additional protection and reimbursement in case of unexpected cancellations due to medical emergencies, weather, or other covered events.
In the rare event that a cruise is canceled by the cruise line itself, guests will typically be offered a full refund or the option to reschedule. CruiseLineTrips.com will assist you in navigating these options and ensuring a smooth rebooking or refund process.
We encourage all travelers to carefully read and understand their cruise fare rules and cancellation policies. For assistance or questions, our support team is available 24/7 to guide you through every step of your journey.
